1pk Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by 1pk ("the Platform", "we", "us", "our") and applies to all personal data collected from users ("you", "the User") who access or use the 1pk website located at https://1pk.bio and all associated services, including sports betting, live casino, slot games, and payment processing (collectively, "the Services"). This Policy explains what personal data we collect, why we collect it, how we use it, to whom we may disclose it, and the rights you hold in relation to it.

By registering a 1pk account or continuing to use the Services after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein. This Policy should be read alongside the 1pk Terms & Conditions, which are incorporated by reference.

2. Data Controller

For the purposes of applicable data protection legislation, 1pk acts as the data controller in respect of personal data collected through the platform. The data controller is responsible for deciding the purposes and means by which personal data is processed. Queries regarding 1pk's data controller responsibilities may be directed to the contact details set out in Section 15 of this Policy.

3. Data We Collect

1pk collects personal data from you in the following categories:

• Identity Data: Your full name, date of birth, and copies of identity documents (such as a CNIC or passport) where provided for age or identity verification purposes.
• Contact Data: Your Pakistan mobile number, which serves as your primary account identifier and account recovery method. We do not currently require an email address for account registration, though you may optionally provide one for communication preferences.
• Account Data: Your username, password (stored in hashed format — never in plaintext), account settings, responsible gaming preferences, and self-exclusion status.
• Transaction Data: Details of all deposits, withdrawals, bonus credits, and debits processed through your 1pk account, including PKR amounts, timestamps, and payment method references (JazzCash wallet references, Easypaisa transaction IDs, bank reference numbers, etc.).
• Betting & Gaming Data: Your complete betting history across sports markets (including cricket, PSL, baseball, UFC, and other sports), casino game activity, slot game records, and all associated financial outcomes.
• Technical Data: IP address, device identifiers, browser type and version, operating system, session start and end times, pages viewed, and error logs generated during your use of the 1pk platform.
• Communications Data: Records of any correspondence between you and 1pk support, including complaints, queries, and verification requests, whether submitted via email or any other channel.

We collect only the data that is necessary for the purposes described in this Policy. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except to the limited extent that identity document verification may involve processing a photograph.

4. How We Use Your Data

1pk uses the personal data it collects for the following purposes:

• To register and maintain your 1pk account, verify your identity, and confirm your eligibility to use the Services (including age verification to ensure compliance with the 18+ restriction).
• To process deposits, withdrawals, and all other financial transactions through your chosen payment method, including JazzCash and Easypaisa in PKR.
• To settle bets and casino game outcomes, calculate bonuses and promotions, and maintain accurate account balance records.
• To detect and prevent fraud, money laundering, underage gambling, and other prohibited activities in accordance with our legal and regulatory obligations.
• To provide customer support, respond to complaints, and resolve account-related queries.
• To comply with applicable legal, regulatory, and tax obligations, including the retention of financial transaction records for the periods required by law.
• To monitor and improve the security, performance, and usability of the 1pk platform, including optimisation for Pakistani mobile devices and network conditions.
• To send you service-related communications regarding your account, including deposit confirmations, withdrawal notifications, and security alerts, via SMS to your registered Pakistan mobile number.
• To administer responsible gaming tools and self-exclusion requests within your account, and to maintain records of self-exclusion periods to prevent circumvention.

5. Legal Basis for Processing

1pk processes your personal data on the following legal bases, as applicable to each processing activity:

• Contract performance: Processing necessary to provide the Services you have requested, including account registration, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money-laundering (AML) checks, and financial record-keeping requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Where we process data for purposes such as optional marketing communications, we will do so only on the basis of your freely given, specific, and informed consent, which you may withdraw at any time.

6. Sharing Your Data

1pk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with third parties only in the following circumstances:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, UnionPay, and USDT TRC20 processors — to the extent necessary to execute your deposit and withdrawal transactions.
• Identity verification providers: Third-party services used to verify the authenticity of identity documents submitted by users, where applicable.
• Game and technology providers: Software providers who supply casino games, sports data feeds, and platform infrastructure to 1pk, who process data only under our instructions as data processors.
• Regulatory and law enforcement authorities: Where we are required by law, court order, or regulatory instruction to disclose personal data, we will comply with such obligations and will notify you to the extent legally permissible.
• Anti-fraud and AML networks: Industry fraud prevention and anti-money-laundering databases, where sharing is required or permitted to prevent financial crime.

All third-party processors engaged by 1pk are bound by data processing agreements that require them to process personal data only on 1pk's documented instructions and to maintain appropriate security measures.

7. Payment Data

When you make a deposit or withdrawal at 1pk using JazzCash, Easypaisa, or any other supported payment method, the payment is processed by the relevant payment service provider. 1pk receives transaction confirmation data (reference numbers, PKR amounts, timestamps) but does not store full payment credentials such as mobile wallet PINs or bank account passwords on our systems. You are responsible for maintaining the security of your payment method credentials. 1pk will never ask you to share your JazzCash PIN, Easypaisa MPIN, or bank internet banking password with our support team.

8. Cookies & Tracking

The 1pk platform uses cookies and similar technologies to operate core platform functionality, maintain your login session, remember your account preferences, and collect technical usage data for security and performance monitoring. Strictly necessary cookies are deployed on the basis of our legitimate interest in operating a functional and secure platform. Where we use non-essential cookies (for example, for analytics), we will obtain your consent through the platform's cookie notice where required by applicable law.

You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair the functionality of the 1pk platform, including the ability to remain logged in to your account.

9. Data Retention

1pk retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following minimum retention periods:

• Account data (identity, contact, and account settings): Retained for the duration of your account and for a minimum of five (5) years following account closure, to comply with financial record-keeping and anti-money-laundering obligations.
• Transaction data (deposits, withdrawals, bets): Retained for a minimum of five (5) years following each transaction date.
• Identity verification documents: Retained for the period required by the applicable regulatory framework, typically five (5) years from the date of verification or account closure, whichever is later.
• Communications data: Retained for a minimum of three (3) years from the date of the relevant communication.
• Self-exclusion records: Retained for the duration of the exclusion period and for a minimum of five (5) years following expiry, to prevent circumvention by re-registration.

After the applicable retention period has expired, personal data will be securely deleted or anonymised.

10. Security

1pk implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. These measures include SSL/TLS encryption for data in transit, hashed storage of passwords, OTP-based account authentication, restricted access controls for staff handling personal data, and regular security monitoring of platform infrastructure.

While 1pk takes data security seriously, no system is entirely immune to security risks. You play an important role in account security by using a strong, unique password for your 1pk account, keeping your registered Pakistan mobile number active, and never sharing your login credentials or OTPs with third parties.

11. Your Rights

Subject to applicable data protection laws, you have the following rights in relation to your personal data held by 1pk:

• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to restriction: The right to request that we restrict processing of your personal data in certain circumstances.
• Right to object: The right to object to processing of your personal data where we rely on legitimate interests as the legal basis.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact 1pk support using the contact details in Section 15 of this Policy. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing a data rights request.

12. Children

The 1pk platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data to us, we will immediately suspend the account, delete the personal data, and return any funds deposited subject to identity verification. If you believe a minor has accessed the 1pk platform, please notify us immediately using the contact details in Section 15.

13. Responsible Gaming & Data

1pk uses your betting and account activity data to support responsible gaming interventions. This includes monitoring for patterns that may indicate problem gambling behaviour, administering deposit limits and session alerts, and maintaining self-exclusion records. Where you have activated a self-exclusion, your personal data — including your mobile number, device identifiers, and payment method references — may be cross-referenced against new account registrations to prevent circumvention of your exclusion.

This processing is conducted on the basis of our legal obligations and legitimate interests in promoting responsible gambling and protecting vulnerable users. Responsible gaming data is treated with the same security standards as all other personal data processed by 1pk.

14. Policy Changes

1pk reserves the right to update this Privacy Policy at any time. Where changes are material, we will provide reasonable notice via the platform or SMS to your registered mobile number prior to the changes taking effect. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. Your continued use of the 1pk platform following publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

15. Contact

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a data protection concern, please contact the 1pk data protection team. The contact email for 1pk is: [email protected] (plain text only — not a clickable link). Please include your registered Pakistan mobile number and a description of your query to ensure a prompt and accurate response.

We aim to acknowledge all data-related queries within five (5) business days and to resolve them within thirty (30) days of receipt, subject to the complexity of the request and any identity verification requirements.